SYNQ speaks your language out of the box. Ordering clients are ordering clients, work is tracked as requisitions, and every requisition carries a live status your ordering client can watch from their own portal — no status calls, no “where are we at?” emails.
The dashboard Medical Labs & Diagnostics teams see
Specimens in flight
Collected but not yet resulted
Avg turnaround
Collection to report, rolling 30 days
Rejected specimens
Quality failures this month
Active accounts
Ordering providers sending volume
Your requisition pipeline, prebuilt
Service menu your ordering clients can order from
Routine chemistry panel
Standard turnaround with provider portal delivery.
Toxicology screen
Confirmatory testing with chain of custody.
Molecular / PCR panel
High-complexity testing with director review.
STAT processing
Expedited handling and same-day reporting.
Task library included
- Requisition received
- Patient demographics verified
- Specimen collected
- Chain of custody logged
- Courier pickup confirmed
- Specimen accessioned
- Specimen integrity checked
- Assay run started
- QC passed
- Result verified by director
- Critical value called
- Report released to provider
Compliance context
SYNQ is built with medical labs & diagnostics obligations in mind, including CLIA, CAP, HIPAA, Chain of custody. Data is isolated per firm with row-level access control, and every record change is attributable to a user.