Terms of Service

These Terms of Service ("Terms") form a binding agreement between you (or the entity you represent — "you", "Customer") and the applicable Provider entity identified below, governing your access to and use of the SYNQ platform, GCPR services, websites, APIs, mobile or desktop applications, and related services (collectively, the "Service").

By creating an account, clicking "I agree", or using the Service, you confirm that (a) you are at least 18 years old and have legal capacity to enter contracts in your jurisdiction; (b) if you are accepting on behalf of an organization, you are authorized to bind it; and (c) you accept these Terms, our Privacy Policy, Acceptable Use Policy, and (where applicable) the Data Processing Addendum.

The Provider operates two related offerings under these Terms: (i) GCPR (operated by GCPR Communications LLC) — strategic public relations, media, marketing, and creative agency services delivered under written statements of work; and (ii) SYNQ (operated by SYNQ Technologies LLC) — a software-as-a-service customer relationship management ("CRM") platform for small and growing businesses, consultants, agencies, and other service firms, including campaign management, journalist outreach, pitching, contracts, invoicing, file storage, and a branded client portal. Together these are the "Service."

Subject to your compliance with these Terms and timely payment of fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes during your subscription term. All rights not expressly granted are reserved.

You may invite your employees, contractors, and clients ("Authorized Users") to use the Service. You are responsible for their compliance with these Terms and for all activity on your account.

• SYNQ subscriptions (billed by SYNQ Technologies LLC): Paid plans are billed monthly in advance in U.S. dollars (USD) via our payment processor.
• GCPR retainers (billed by GCPR Communications LLC): Retainer fees are billed monthly in advance per the terms of your retainer agreement.
• Subscriptions renew automatically until you cancel. Pricing may change with at least 30 days' notice; new pricing applies at your next renewal.
• Free trials require a valid payment method at signup. Your card is not charged during the trial period (currently 14 days). At the end of the trial, your card is automatically charged for the plan you selected and your subscription begins, unless you cancel before the trial ends. You can cancel at any time from Settings → Billing.
• Upgrades take effect immediately and are prorated. Downgrades take effect at the next billing cycle.
• Fees are exclusive of taxes. You are responsible for sales, use, VAT, GST, withholding, and similar taxes (other than taxes on our net income), including those imposed by your country of residence.
• Disputed charges must be raised in writing within 30 days of the invoice date or are deemed accepted.

You may cancel from your account settings at any time. Cancellation takes effect at the end of the current billing period; you retain access until then.

Refunds are governed by our Refund Policy, which provides a 30-day money-back guarantee on subscription charges. Refunds are processed by Paddle (our Merchant of Record) at paddle.net or by emailing support@gcprhq.com.

EU/UK consumers may also exercise statutory withdrawal rights where applicable; by starting use of the Service during any withdrawal period you expressly consent to immediate performance and acknowledge loss of withdrawal rights once performance begins, to the extent permitted by law.

"Customer Data" means data, content, files, contacts, pitches, messages, and other information you or your Authorized Users upload, transmit, or generate through the Service. You retain all right, title, and interest in and to Customer Data. You grant us a worldwide, royalty-free, non-exclusive license to host, copy, transmit, display, process, and create derivative works of Customer Data solely as necessary to (a) provide, maintain, secure, and improve the Service; (b) prevent or address technical or security issues; (c) comply with law; and (d) generate aggregated, de-identified analytics that do not identify you or any individual.

"Platform Data" means all data generated by the Service itself, including but not limited to usage logs, analytics, system metadata, audit trails, performance metrics, aggregated statistics, and any derivative or processed data produced by our systems. Platform Data is owned exclusively by the Provider (SYNQ Technologies LLC for SYNQ platform data; GCPR Communications LLC for GCPR agency data) and may be used for any lawful purpose, including improving the Service, creating benchmarks, and generating industry insights, provided such use does not identify you or any individual user.

You represent and warrant that you have all rights, consents, and lawful bases necessary to upload Customer Data and to authorize us to process it as described.

The Service, including all software, designs, text, graphics, templates, the SYNQ and GCPR names and logos, and all related intellectual property, are owned by the Provider or its licensors and protected by U.S. and international copyright, trademark, patent, trade secret, and other laws. Except for the limited license in Section 2, nothing in these Terms transfers any right or interest in our intellectual property to you.

Feedback you provide is non-confidential, and you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it without restriction.

SYNQ is a software tool. GCPR provides agency services under separate statements of work. Neither entity acts as your law firm, marketing consultant, or fiduciary beyond the scope of services expressly agreed in writing.

You are solely responsible for: (a) the accuracy, legality, and appropriateness of all Customer Data and outbound communications (including emails sent via integrations such as Gmail or your own SMTP); (b) compliance with anti-spam laws including the U.S. CAN-SPAM Act, Canada's CASL, the EU ePrivacy Directive, and equivalent laws worldwide; (c) honoring opt-out and unsubscribe requests; (d) your contracts and invoicing relationships with your own clients and journalists; and (e) any defamation, infringement, or harassment claims arising from content you transmit. You will indemnify us for claims arising from your breach of this Section (see Section 12).

The Service may include AI-generated suggestions (e.g., pitch drafts, summaries, recommendations) provided through third-party AI models. AI output is provided "as is", may be inaccurate, biased, or unsuitable, and must be reviewed and approved by a human before use. We make no warranty regarding the accuracy, originality, or non-infringement of AI output. Do not rely on AI output for legal, medical, financial, or other professional advice.

You will comply with our Acceptable Use Policy. We may suspend or terminate access immediately, without liability, if we reasonably believe you have breached these Terms, the AUP, or applicable law, or if your use threatens the security, integrity, or availability of the Service.

Our processing of personal data is described in our Privacy Policy. When you use the Service to process personal data of EU/UK/EEA, California, or other jurisdictionally protected individuals, the Data Processing Addendum is incorporated by reference and governs that processing, including Standard Contractual Clauses for international transfers where applicable.

The Service is provided "as is" and "as available", with all faults and without warranty of any kind.

To the maximum extent permitted by applicable law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including any warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, quiet enjoyment, and any warranties arising from course of dealing or trade usage. We do not warrant that the Service will be uninterrupted, error-free, secure, or that defects will be corrected.

Some jurisdictions do not allow exclusion of certain warranties; in those jurisdictions our warranties are limited to the minimum extent permitted.

To the maximum extent permitted by applicable law, in no event will the Provider, its affiliates, officers, employees, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunity, arising out of or relating to these Terms or the Service, even if advised of the possibility of such damages.

Our aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of (a) the fees you paid the applicable Provider entity in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100).

These limitations apply regardless of the theory of liability (contract, tort, statute, or otherwise) and form an essential basis of the bargain. Nothing in these Terms limits liability that cannot lawfully be limited (e.g., gross negligence, willful misconduct, or fraud where prohibited).

You will defend, indemnify, and hold harmless the Provider (SYNQ Technologies LLC and/or GCPR Communications LLC, as applicable), their affiliates, and their respective officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Customer Data; (b) your or your Authorized Users' use of the Service in breach of these Terms or applicable law; (c) outbound communications you send through the Service; (d) infringement of any third-party rights by Customer Data or your use of the Service; or (e) your violation of any applicable law (including anti-spam, privacy, export, and sanctions laws).

These Terms remain in effect while you use the Service. Either party may terminate for material breach if uncured after 14 days' written notice. Upon termination, your right to access the Service ends. We will make Customer Data available for export for 30 days after termination, after which we may delete it in the ordinary course (subject to legal retention obligations and de-identified backups).

Non-payment suspension. If any subscription, retainer, or invoice remains unpaid for more than fifteen (15) calendar days past its due date, we reserve the right to immediately suspend your access to all or part of the Service — including but not limited to your dashboard, client portal, API access, and stored files — without prior notice. Suspension does not relieve your obligation to pay outstanding fees. Access will be restored upon full payment of all overdue amounts plus any applicable late fees. If payment is not received within ninety (90) days of suspension, we may terminate your account and permanently delete your Customer Data.

We may also terminate or suspend your account immediately, without notice, if: (a) you violate the Acceptable Use Policy; (b) continued provision of the Service exposes us to legal liability; (c) a third-party claim or court order requires removal of your content or account; or (d) your account has been inactive for more than 12 months.

Sections 5 (Customer Data), 6 (IP), 7 (Responsibility), 11–13 (Disclaimer, Liability, Indemnity), 15 (Disputes), and 17 (General) survive termination.

These Terms are governed by the laws of the State of New Jersey, United States, without regard to conflict-of-laws principles. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

Mandatory binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Dispute") will be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules (or, for consumers, the Consumer Arbitration Rules), by a single arbitrator. The seat of arbitration is Newark, New Jersey, USA. Proceedings may be conducted by video where permitted. Judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver. Disputes will be brought only in an individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one party's claims and may not preside over any form of representative or class proceeding.

Exceptions: (a) either party may bring an individual action in small-claims court; (b) either party may seek injunctive or equitable relief in a court of competent jurisdiction in New Jersey for actual or threatened infringement of intellectual property or breach of confidentiality; (c) where mandatory local law in your country of residence (including EU/UK consumer law) prohibits arbitration or class waivers, those provisions do not apply to you and disputes will be resolved in the courts of your residence under your local law to the minimum extent legally required.

You may opt out of this arbitration agreement by emailing us within 30 days of first accepting these Terms with the subject line "Arbitration Opt-Out" and your account email.

The Service is operated from the United States. If you access it from outside the U.S., you do so on your own initiative and are responsible for compliance with local laws. You represent that you are not located in, under the control of, or a national or resident of any country subject to comprehensive U.S. embargo (currently including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions), and that you are not on any U.S. or other applicable restricted-party list. You will not export, re-export, or transfer the Service in violation of U.S. or other applicable export control or sanctions laws.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Force majeure. Neither party is liable for failure to perform due to causes beyond its reasonable control, including acts of God, war, terrorism, pandemic, government action, network or hosting provider failure, or labor dispute.

Assignment. You may not assign these Terms without our written consent. We may assign to an affiliate or successor in connection with a merger, acquisition, or sale of assets.

Severability & waiver. If any provision is found unenforceable, the remainder will continue in full force. Failure to enforce any right is not a waiver.

Entire agreement. These Terms, together with the Privacy Policy, AUP, DPA (where applicable), and any order form, constitute the entire agreement and supersede prior agreements on the subject matter.

Changes. We may update these Terms; material changes will be communicated by email or in-app notice at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

Notices. Notices to you may be sent by email, in-app message, or posting on our website. Notices to us must be sent through the in-app support channel or to your account manager.

Relationship. The parties are independent contractors. Nothing creates a partnership, joint venture, employment, or agency relationship.